Shipping policy

Thank you for shopping with RootEase. We're committed to getting your order to you as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 2–3 business days (Monday through Friday, excluding holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.

Please note that order processing time is separate from shipping transit time.

Shipping Destinations

We currently ship to customers within the United States and to select international destinations.

If shipping is unavailable to your country, you will be notified during checkout.

Estimated Delivery Times

Estimated delivery times after shipment are:

United States

Standard Shipping: 3–7 business days

International

Standard Shipping: 7–21 business days

Delivery times are estimates only and may vary due to:

Carrier delays
Severe weather
Customs processing
Peak holiday periods
Other circumstances beyond our control

Shipping Costs

United States

We offer FREE standard shipping on all domestic orders within the United States.

There are no minimum purchase requirements unless otherwise stated during a promotional event.

International Orders

Shipping charges for international orders are calculated automatically at checkout based on the destination, package weight, and selected shipping method.

The total shipping cost will be displayed before you complete your purchase.

International Orders

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country's customs authorities.

These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

Order Tracking

If tracking is available for your shipment, a tracking number will be emailed to you once your order has shipped.

Incorrect Shipping Information

Please review your shipping address carefully before placing your order.

RootEase is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided during checkout.