Refund policy
At RootEase, we want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.
Return Window
We offer a 14-day return policy, which means you have 14 days from the date your order is delivered to request a return.
Return Eligibility
To qualify for a return, your item must be:
- Unworn and unused
- In its original condition
- With all original tags attached
- In its original packaging
- Accompanied by proof of purchase or your order confirmation
Items that do not meet these requirements may not be eligible for a refund.
How to Start a Return
To request a return, please contact our Customer Support team at:
Email: hello@rooteasewear.com
Once your request is approved, we will provide return instructions and the appropriate return address.
Please do not send items back without first contacting us, as unauthorized returns cannot be accepted.
Return Shipping
Unless the item is defective, damaged, or shipped incorrectly, customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service, as RootEase is not responsible for returns lost during transit.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive:
- a damaged item,
- a defective product, or
- the wrong item,
please contact us within a reasonable time after delivery at hello@rooteasewear.com so we can resolve the issue as quickly as possible.
If the issue is confirmed to be our error, we will provide appropriate assistance, including a replacement, exchange, or refund where applicable.
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Personalized or custom-made products
- Personal care products
- Perishable goods
- Hazardous materials or flammable products
If you have questions about whether your item is eligible for return, please contact us before making your purchase.
Exchanges
If you would like a different size or color, the quickest option is to return the original item (if eligible) and place a new order once your return has been approved.
European Union Customers
For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of receiving the goods, in accordance with applicable consumer protection laws.
Returned items must remain:
- unworn,
- unused,
- with original tags,
- in original packaging, and
- accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears on your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
RootEase is a brand operated by KJLA Fashion Inc. We are committed to providing accurate product information, transparent pricing, responsive customer service, and a straightforward return process.